Terms & Conditions
Terms and Conditions
Student Information/Course Information
Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide.
This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.
Your booking and payment are accepted on the basis that all of the information that you have provided is true and correct and is a conditional offer of enrolment. If, on the day of your booking:
It has been identified that you were not truthful in your responses and declarations you will not be eligible for a refund. If you believe that Vitality First Aid Solutions has made an error in its implementation of this policy, you should contact Vitality First Aid Solutions within 48 hours of the decision being made.
Once the course is booked and paid for, it is the individual student’s responsibility to ensure they attend their booked course on the booked date and time.
To ensure our training meets the legal requirements set down for training nationally recognised courses:
• commencement start and finishing times stated in the booking must be adhered to
• students will not be permitted to take part in that day’s program if they arrive later than 15mins after the start time of a booked course booked
Pre-Study requirements
Pre-Study is a mandatory requirement for all courses and must be completed prior to any face-to-face training takes place. Any student who fails to complete the pre study will not be allowed to take part in the face-to-face training and will be withdrawn from the course. To reschedule fees will apply.
In date Photo ID (Driver’s License, Proof of Age or Passport) must be provided and verified on the day of training. Australian citizens should also bring their Medicare card or other form of evidence of citizenship (e.g., birth certificate)
If you are unable to produce Photo ID on the day of your course, you will not be permitted to take part in face-to-face training. To reschedule fees will apply.
Unique Student Identifier (USI)
The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.
Your USI account will contain all your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.
Every student from January 1, 2015, is required to provide Allens Training Pty Ltd with a verified USI before they can issue any certification.
You can download a fact sheet about the USI here. If you do not already have your USI, visit the USI website to create one.
Enrolment
Enrolment and admission into some courses are subject to meeting certain prerequisite conditions. Specific details are in the individual course information on our website.
In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards. Any questions regarding prerequisites can be addressed by contacting us via our website www.vitalityfas.com.au.
Once enrolled into one of courses, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.
Course Delivery
Vitality First Aid Solutions delivers training on behalf of Allens Training Pty Ltd by way of a Third-Party arrangement. Vitality First Aid Solutions has an agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allens Training Pty Ltd.
Course Fees
Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees vary from course to course. Fees and charges are available on request by contacting Vitality First Aid Solutions via the website.
It is our policy that the course fee will be all-inclusive. Students will not be 'surprised' by unexpected requirements, fees or expenses.
Course fee inclusions:
• All tuition
• Support and coaching
• Any associated student workbooks, handouts or manuals
• Classrooms and facilities
• Access to any specialised equipment necessary in the training
Where additional resources normally associated with a program of study are required (e.g., reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.
There are no additional fees associated with training, except for cancellation fees or replacement of resources.
Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.
Payments – Public Courses
Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.
Student Fee Guarantee
Our public courses booked through our Training Desk hold a term deposit for protection of student course fees that are paid in advance for a training course.
The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, if Vitality First Aid Solutions ceases to operate or is unable to provide the services outlined in the contract with the student.
Workplace or Group bookings
A booking fee is required to confirm course, date and time this is deducted from the final invoice.
Bookings are confirmed when quote is signed, returned and fee received.
A fee will apply to rebook if course if cancelled within 7 days of the booking date.
Any student who fails to complete the pre study cannot take part in the training. (Full fees will still apply unless student can be transferred to another booking)
USI numbers MUST be completed and returned prior to course date. https://www.usi.gov.au. This is a government requirement.
Travel fees – no charge within 30kms Ballarat CBD. Fees then by negotiation.
Refund Policy and Cancellation
When a student or organisation accepts a course offered by Vitality First Aid Solutions and pays the fees, it means a binding contract is created between them and Vitality First Aid Solutions.
Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Vitality First Aid Solutions.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
• cancellation of enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid
• cancellation less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Vitality First Aid Solutions is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
• students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is no charge for a student to transfer to another course with Vitality First Aid Solutions. If Vitality First Aid Solutions cancels a course, then a full refund will be made available to whoever paid that course fee.
Discretion may be exercised by the Vitality First Aid Solutions in all situations if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. Vitality First Aid Solutions may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment will be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which will be sent to the student.
Note: If for any reason Vitality First Aid Solutions is unable to fulfil its service agreement with a student, Vitality First Aid Solutions will refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
Guarantee of Training
Vitality First Aid Solutions reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Vitality First Aid Solutions reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Vitality First Aid Solutions undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.
Continuous improvement
Vitality First Aid Solutions is committed to continuously improving our training and assessment services, student services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement.
Suggesting improvements
The primary method of reporting opportunities for improvement by students is via course feedback forms, online feedback and email. We actively encourage students to provide feedback to Vitality First Aid Solutions so we can improve our services in the future.
Learner satisfaction survey
At the completion of your training program, you will be prompted to complete a short survey when downloading your certificate. Your completion of this survey is important to Vitality First Aid Solutions for our ongoing improvement of services and to enable us to report this information to our registering authority. Your assistance in gathering this survey data is greatly appreciated.
Complaints and appeals
Vitality First Aid Solutions is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if necessary.
In all cases, issues that arise during training and assessment that are a source of frustration or are in dispute; should be resolved at the time they occur between the persons involved. Sometimes, it will not be possible, and in these cases, you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.
To submit a formal complaint or appeal in writing, please download and complete the complaints and appeal form and email it to hello@vitalityfas.com,au.
Vitality First Aid Solutions undertakes to apply the following principles to its complaints and appeals handling:
A written record of all complaints and appeals is to be kept by Vitality First Aid Solutions, including all details of lodgement, response, and resolution.
A complainant or person appealing is to be provided with an opportunity to present their case at minimal or no cost. Each complainant or person appealing may be accompanied and/or assisted by a support person at any relevant meeting.
The handling of a complaint or appeal is to commence within 10 working days of the lodgement of the complaint/appeal, and all reasonable measures are taken to finalise the process as soon as practicable.
The complainant or person lodging an appeal is to be provided with a written statement of the outcome, including details of the reasons for the outcome.
The complainant or person appealing has the opportunity for a person or a body independent of Vitality First Aid Solutions to review their complaint or appeal following the internal Vitality First Aid Solutions complaint or appeals process. It is noted that a review of findings by an independent person or body will generally only relate to the appeals process and is less likely to be required in complaints handling.
Vitality First Aid Solutions shall maintain the enrolment of the complainant or person lodging an appeal during the complaint or appeals process.
Decisions or outcomes of the complaint or appeals process that favour the student or otherwise shall be implemented immediately.
Complaints and appeals are to be handled in the strictest of confidence. Decisions to release information to third parties are only to be made after the complainant or person lodging the appeal has permission for this to occur.
Complaints and appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement as a Continuous Improvement Report.
Full Details of the Students Rights and Responsibilities can be found at the website below: