Vitality First Aid Solutions respects the Guidelines suggested by the Australian Direct Marketing Association in its Code of Practice for Consumer Protection in ecommerce and the privacy of individuals. Vitality First Aid Solutions complies with the Australia Privacy Principles (APPs) and abides by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). The latter is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with these guidelines, Vitality First Aid Solutions would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the exception of third party businesses that require your information for a service they provide you or for warranty purposes.

Personal information collected by Vitality First Aid Solutions is kept to a minimum and is relevant to providing the business solutions that Vitality First Aid Solutions offers. You can refuse to provide information but may restrict the service that Vitality First Aid Solutions can offer.

What information is collected by Vitality First Aid Solutions?

Information collected by Vitality First Aid Solutions includes the following – if provided:

• your name and address information.

• telephone.

• fax number.

• email addresses.

• your business name and your position in the organisation.

• information about what services you have ordered from Vitality First Aid Solutions.

• information about what services you have enquired.

• your interest in receiving Vitality First Aid Solutions email newsletters.

• correspondence between you and Vitality First Aid Solutions.

• details of conversations relevant to your business enquiry may be written by employees within our customer relationship management system (CRM).

• source of this information.

• your accesses to our websites.

Vitality First Aid Solutions does not store credit card details within any of the online services offered. 

If you would like to check the information held on file about you by contacting Vitality First Aid Solutions.

What Vitality First Aid Solutions does with your information:

• Information collected is kept within appropriate systems including billing, CRM, and email to allow Vitality First Aid Solutions to administer and manage services provided.

• personal information is NOT made available to third parties.

• aggregated data only is provided to third parties aggregated and consolidated data is used to provide statistical and trending analysis for our customers.

• Vitality First Aid Solutions will contact relevant people to communicate billing and technical issue.

• website data and email related to the service provided to you will be stored on Vitality First Aid Solutions servers, for your use and as back-up should it be required.

• Vitality First Aid Solutions email newsletters and communications may be customised to reflect your interest in a particular service.

• Vitality First Aid Solutions may access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Vitality First Aid Solutions.

• where Vitality First Aid Solutions shares information with its design consultants and partners for the delivery of a service to you all care will be taken to protect your personal information.

• your online requests are monitored and stored.

As a customer of Vitality First Aid Solutions, you will receive occasional email communications from Vitality First Aid Solutions that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.

Information collected as part of providing an online trial is kept for the duration of the trial period and for as long as you are communicating with Vitality First Aid Solutions. The information placed in the online trial store is fully deleted after the trial store expires 30 days from commencement of the trial.

If you have any questions about our privacy policy, please feel free to contact us.

Cookie Policy

By using this website, you agree to the use of cookies created by the website.

Vitality First Aid Solutions and this website use cookies to distinguish you from other users of our website. This enables Vitality First Aid Solutions to provide you with a good experience when you browse our website. A cookie is a small file with information that we store on your browser or the hard drive of your computer.

Cookies contain information that is sent to your computer. We use cookies for many purposes but principally to remember you as a visitor or registered user. For registered users we can remember you if your cookie is valid so that you do not need to sign in. Cookies also enable us to keep your shopping basket information if you leave the site and return later. None of our cookies store any personal information about you. Please be aware that restricting cookies may impact on the functionality of the website.

You can block and delete cookies in your browser, and you can find more information about deleting or blocking cookies at www.aboutcookies.org.

How does Vitality First Aid Solutions protect your personal information?

Vitality First Aid Solutions is PCI compliant meaning that our servers and systems are monitored constantly to ensure all services provided by Vitality First Aid Solutions are as secure as they can be.

Vitality First Aid Solutions staff are aware that all personal information is sensitive and that it should be treated with due respect and confidentiality.

Vitality First Aid Solutions has procedures and controls in place to protect your information.

Children's Guidelines

Vitality First Aid Solutions requires that all account holders be 18 years of age or older. Children are not provided access to any Vitality First Aid Solutions services in which any personal data is collected beyond the collection of a visitor's IP address and session status.

If Vitality First Aid Solutions becomes aware that any child has accessed Vitality First Aid Solutions non-publicly available web sites, the account through which the child has gained access will be terminated.

If you believe Vitality First Aid Solutions has collected any information from or about anyone under 18, please contact us immediately.

Complaints

If you wish to enquire or make a complaint about Privacy related issues you can contact us directly at (email address) or you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/privacy-complaints.